Beers/whiskeys in factory-sealed/closed boxes will likely need to be removed for shipping purposes.

Our ultimate goal is to ensure your items arrive in perfect condition. The bottle shops we work with use 100% recyclable pulp shippers and have been proven to be extremely dependable. In the event a package is returned by the carrier due to damage, we will process your replacement order. 

Damage related to the weather and climate during shipment is not the responsibility of Craftshack.

Any issues must be reported on the day of delivery. For damaged items, items sent in error, or missing items, please submit supported pictures of the outer packaging, shipping labels, packing slips and the contents of the package. All documents must be submitted to Shipping cost are not refundable, except for defected products or products sent in error. All sales are final.