Your order

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Cancellation Policy
All sales are final. Any credits will be issued in a form of eGift Cards to CraftShack.com. No cash value or refunds to credit cards or original form of pay...
Tue, 24 Mar, 2020 at 2:04 PM
Return Policy
All sales are final and nonrefundable, so the products received cannot be returned to the bottle shop once the courier delivers the shipment. If you have a ...
Fri, 16 Aug, 2019 at 4:40 PM
Order Changes
If you have placed a new order that supersedes the first one. Please send a request to orders@craftshack.com at with the subject line: "Cancel Order #[...
Mon, 12 Aug, 2019 at 6:13 PM
Damages or other order issues
Beers/whiskeys in factory-sealed/closed boxes will likely need to be removed for shipping purposes. Our ultimate goal is to ensure your items arrive in per...
Tue, 19 May, 2020 at 12:49 PM
Consumer Order Protection
In some cases, to protect consumers online and as an extra pre-cautions, we may ask for additional verification to validate your purchase. 
Fri, 16 Aug, 2019 at 4:39 PM
Partially Fulfilled
If your order shows partially fulfilled, this means that some of your products are in the processed of being fulfilled at another location so please keep an...
Sat, 28 Mar, 2020 at 11:19 AM