Help Center

Our Policies and Guarantees 6

• Cancellation Policy
• Consumer Order Protection
• Discounts, Loyalty Vouchers and Coupon Code Policy
• Promotion Policy
• Return Policy

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Discounts / eGift Card / Promotions 2

• Loyalty Reward Vouchers
• FAQ for eGift Cards

Rewards Program (CraftShack Wallet) 3

• Program Overview
• How to Access and Use Your CraftShack Wallet / Rewards
• FAQ's

Sell Online 2

• Brewery / Distillery / Winery
• Liquor Store / Bottle Shop

Shipping Information 13

• Holiday Peak Season Guideline (Regular Customers)
• Processing & Shipping Time-Frame Information
• Flat Rate Shipping
• Upgrade Shipping Service Method
• Package in transit request a hold for pick-up or address change

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Pre-order 2

• CraftShack Pre-sale (*Regular)
• CraftShack Pre-sale (*Specialty)

Artist Management Companies 1

• CraftShack Works - Beer / Whiskey and Music