Shipping Information

The processing time-frame for most orders except pre-sale orders* should be fulfilled within 1-3 business days after being placed (not including weekends or...
Sat, 3 Oct, 2020 at 10:21 AM
Flat Rate Shipping
Flat rate shipping (No PO Box) within the lower 48 states are listed below (*Not all states are supported).  We automatically choose the most efficient ...
Thu, 15 Oct, 2020 at 9:26 PM
Request for a local pick-up/address change
The shipping courier will make 3-delivery attempts, so for any shipping related request such as a local pick-up or delivery issues, you must contact CraftSh...
Fri, 3 Apr, 2020 at 3:05 PM
Do I have to be there to receive my order?
Yes, every shipment of alcohol MUST be signed for by an adult, 21 years or older. Please use a work address if needed.
Fri, 16 Aug, 2019 at 4:42 PM
Upgrade Shipping Method
Please create a support ticket to receive a quote and pay for the additional cost by 4:00 pm eastern time if you wish your order to be delivered by a specif...
Sat, 3 Oct, 2020 at 11:47 AM
What happens if the courier loses my package?
If the package shows delivered but not received, stay calm and wait another business day because the package was most likely marked as delivered accident...
Tue, 19 May, 2020 at 1:16 PM
Can I have my shipment be delivered to a PO Box?
Unfortunately, no. Due to the content(s) of the shipment(s), someone at least 21 years of age must sign the shipment upon delivery. 
Fri, 16 Aug, 2019 at 4:43 PM
GLS Shipments
You will receive tracking information from the service courier GLS separately within 24-business hours of receiving your fulfillment confirmation email from...
Tue, 20 Oct, 2020 at 2:52 PM
Package shows delivered but not received
If your package shows delivered, but not received, check with your neighbors/building manager first to see if they accepted your package. If not, you must ...
Mon, 18 May, 2020 at 8:46 PM
How to track my order?
For service areas in California, Nevada, Arizona, New Mexico, Oregon, Washington, and Idaho, you will receive tracking information from the service courier ...
Sat, 3 Oct, 2020 at 10:44 AM