All sales are final. The shipping cost is non-refundable. Any credits will be issued in a form of eGift Cards to CraftShack.com. No cash value or refunds to credit cards or original form of payment.
A $25 reduction in your total refund amount applies for orders that are already fulfilled but haven't shipped.
If your order either left the fulfillment retailer, in transit, OUT FOR DELIVERY , refused or returning back to sender, please note that we cannot process any cancellation request or provide any refund unless the shipment is physically returned to the sender. If package is returned to the sender, there will be a double shipping charge reduction, plus the $25 cancellation fee if the order is set for return to cover the shipping cost for both charges.
Request a package stop and return HERE (package cannot be out for delivery to make this request. Recipient must refuse to return).
Please submit a ticket with your request HERE or send us an email orders@craftshack.com with the subject line: "Cancel Order #[your order #] - Accept Reduction" .